Refund Policy

By hiring Expert Click LLC for services you are bound by this agreement and you agree to abide by our policies, including this refund and cancellation policy.

Client has up to 90 days to fulfill their order by sending their product to Expert Click LLC. After the 90-day period is up, the original price of their purchase may be credited to their account for purchase of another package and may be subject to pay the difference due to price increase.

Payment profile info is stored within our payment processing system so that we can charge the Client payment system for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your payment information or that you are not aware of such charges is illegal and fraudulent. If any chargeback or payment dispute is caused by Client to a bank, credit card company, or other financial institution, then Client services and/or projects will be suspended and in some cases all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to Client (to recover any fees passed on to us by that financial institution). In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.

Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our legal team with sufficient evidence from our records.

The Client’s payments covers/pays for labor and presentation media in the production of the agreed video, picture and/or editing services. Every effort is taken by Expert Click LLC to provide the Client with agreed product, and dissatisfaction of its contents, although regrettable, will be deemed subjective and is therefore not open for interpretation by the Client as grounds for refunds or compensation, for which the creative team is not liable.

Payments made to us are refundable under certain circumstances as outlined below. No other refunds, returns, exchanges, or changes may be made except for the following:

  1. Rush projects not completed by the deadline. In the event a rush order is not completed on time, we will refund the rush fee portion of the project. No other refunds will be made for rush orders delivered after the deadline indicated on the invoice.
  2. You cancel your order within the specified time. If you have already submitted payment, you may cancel your order by sending an email to requesting cancellation. Cancellation requests must be made within 24 hours of payment. Refunds are not possible for projects cancelled more than 24 hours after payment. Due to tight time constraints, rush orders may not be cancelled.

Refunds will be processed via the same method as the payment was made. Payments by check will be refunded by company check.

In a period of 21 days from the date of completion and delivery of the video product, the original edited footage will be deleted. Replacement of the video product due to loss by you will be considered as a new purchase and full price must be received.

RAW footage and images purchased are non-refundable and non-returnable.

Please contact us to address any billing issues and we will gladly help you.